Terms & Conditions

By placing an order, purchasing, browsing, or using Fiera De Lana’s website, social media pages, or other sales channels, you agree to these Terms & Conditions. If you do not agree, please do not place an order or use our services.

1. Products and Fabric Information

Fiera De Lana sells premium suiting, shirting, jacketing, trouser, and related fabrics for men and women, including Merino wool, cotton, linen, and other premium materials.

While we make every effort to display fabrics accurately, slight variations in color, texture, weight, weave, finish, and pattern may occur due to lighting, screen settings, photographic limitations, dye lots, and manufacturing differences. Minor variations do not qualify as defects and are not eligible for return, refund, or replacement.

Fabric measurements may have a reasonable tolerance due to cutting, rolling, finishing, and handling. Customers are advised to purchase sufficient fabric for their intended tailoring needs.

2. Orders and Acceptance

An order is considered a request to purchase. Fiera De Lana reserves the right to accept, decline, cancel, or limit any order at its discretion, including where:

• The item is out of stock or unavailable
• Pricing or product information is incorrect
• Payment cannot be verified or completed
• The order appears fraudulent, abusive, or placed in bad faith
• Delivery cannot be completed to the provided address

If an order is cancelled by Fiera De Lana after payment has been received, the customer will be refunded for the cancelled amount, subject to applicable payment-processing timelines.

3. Pricing and Payment

All prices are shown in Bangladeshi Taka (BDT), unless otherwise stated. Prices, availability, promotions, and discounts may change without prior notice.

Fiera De Lana may correct pricing or product-information errors at any time. If an incorrect price affects an order, we may contact the customer to confirm, revise, or cancel the order.

Full payment, or payment according to the agreed method, is required before an order is processed or dispatched. For pre-orders, advance payment may be required.

4. Pre-Order and Imported Fabric

Pre-order, made-to-order, imported-on-request, and out-of-stock fabric items are subject to availability from suppliers and international shipping timelines.

Estimated delivery times are provided for guidance only and may change due to supplier delays, customs clearance, shipping disruptions, holidays, or other circumstances beyond Fiera De Lana’s control. Such delays do not qualify for cancellation, compensation, discount, or refund unless Fiera De Lana confirms in writing that the item cannot be supplied.

Pre-order and imported fabric items are non-returnable and non-refundable once the order has been confirmed or production/import arrangements have begun.

5. Delivery

Delivery timelines are estimates and may vary based on location, courier availability, weather, holidays, and other operational factors. Fiera De Lana is not responsible for delays caused by third-party couriers, customs authorities, or events beyond our reasonable control.

Customers must provide accurate delivery details, including address and contact number. Additional delivery charges may apply for re-delivery caused by incorrect information, unavailability of the recipient, or refusal to accept the delivery.

Risk of loss or damage passes to the customer upon delivery of the fabric.

6. Inspection Upon Delivery

Customers should inspect the fabric at the time of delivery. Any claims for damaged, defective, incorrect, or missing items must be reported to Fiera De Lana within 48 hours of delivery, with clear photographs or video evidence and the order details.

Claims made after this period may not be accepted, as fabric may be affected by storage, cutting, washing, tailoring, or handling after delivery.

7. Returns and Refunds

Fiera De Lana accepts return requests within 7 days of delivery, subject to the following conditions:

• The fabric must be unused, uncut, unwashed, and in its original condition
• All tags, labels, packaging, and supporting documents must be intact
• The customer must provide the receipt or proof of purchase
• The return request must be approved by Fiera De Lana before the item is sent back

Returns will not be accepted for:

• Cut, washed, tailored, altered, or used fabric
• Pre-order, made-to-order, or imported-on-request fabric
• Sale, clearance, or discounted items
• Gift cards or promotional vouchers
• Items damaged due to improper storage, handling, washing, or customer use
• Minor color, texture, or measurement variations described in Section 1

If a return is approved, Fiera De Lana will provide return instructions. Refunds, where applicable, will be issued to the original payment method within 7 business days after the returned item is received and inspected. Bank or payment-provider processing times may apply. See our Return Policy for full details.

8. Exchanges

Fiera De Lana may offer an exchange subject to stock availability and approval. Where an exchange is not possible, a refund may be issued according to our Return and Refund Policy.

The fastest way to obtain a different fabric is to request a return for the original item and place a new order once the return is approved.

9. Fabric Use and Tailoring

Fiera De Lana supplies fabric only and is not responsible for tailoring, cutting, stitching, fitting, alteration, or garment construction performed by the customer or any third-party tailor.

Customers should consult a professional tailor before cutting or tailoring fabric. Once fabric has been cut, washed, or altered, it cannot be returned or refunded.

10. Intellectual Property

All content associated with Fiera De Lana, including the brand name, logo, product images, descriptions, designs, text, graphics, and social-media content, is the property of Fiera De Lana or its licensors.

Customers may not copy, reproduce, distribute, or use Fiera De Lana’s content for commercial purposes without prior written permission.

11. Limitation of Liability

To the maximum extent permitted by law, Fiera De Lana shall not be liable for indirect, incidental, special, or consequential losses, including loss of profit, business interruption, tailoring costs, or losses arising from delayed delivery.

Fiera De Lana’s total liability for any claim related to a purchase shall not exceed the amount paid by the customer for the relevant fabric.

12. Force Majeure

Fiera De Lana shall not be liable for failure or delay in performance caused by events beyond its reasonable control, including natural disasters, political unrest, strikes, transport disruptions, customs delays, supplier failures, pandemics, or government restrictions.

13. Changes to Terms

Fiera De Lana may update these Terms & Conditions at any time. The updated version will apply to orders placed after the effective date of the update. Customers are encouraged to review this page before placing an order.

14. Cash on Delivery (COD)

For Cash on Delivery orders, the customer must pay 50% of the total order value in advance to confirm the order. The remaining 50%, along with the applicable delivery charge, must be paid in cash at the time of delivery.

Delivery Charges

• Inside Dhaka: BDT 150
• Outside Dhaka: BDT 200

COD Terms

• COD is available only for eligible locations and orders, at Fiera De Lana’s discretion.
• The advance payment must be completed before the order is processed or dispatched.
• The customer must be available to receive the order and make the remaining payment at delivery.
• If the customer refuses delivery, is unavailable after reasonable delivery attempts, or provides incorrect contact/address details, the advance payment may be non-refundable.
• Fiera De Lana reserves the right to decline, limit, or discontinue COD service for any customer, order, or delivery area.

Orders shipped outside Bangladesh follow our International Orders terms.

15. Contact Us

For questions about these Terms & Conditions, orders, returns, or fabric availability, please contact:

Fiera De Lana
Email: info.fieradelana@gmail.com
Phone: +880 1608 823231 / +880 1822 779999
Lake Manor, Road-35, House-09, Gulshan-2, Dhaka-1212, Bangladesh